Quality Strategy Beyond Transaction Monitoring

By combining AI, advanced technology and decades of human expertise, we analyze multi-channel interactions.
Through this analysis, you immediately know how to enhance customer experience and drive better business results.

Analyze Every Interaction and
Identify Performance Drivers

Providing a consistent customer experience across channels is critical for maintaining a positive brand identity. By analyzing every interaction between your call center team and customer, you can better assess your overall experience and achieve greater results. Companies that leverage Sage as part of their business processes, notice a significant and measurable impact throughout their organization — individual employees, your team and your entire company performance.

Schedule A Personalized One-On-One Demonstration

Combining Our Best Tools, Skills and Team

Our fused approach leverages our legendary service, technological ease of use and dedicated data and quality analysis teams. Working together, these advantages enhance your operational performance and efficiencies while also reducing risk within complex business processes.

Schedule A Personalized One-On-One Demonstration

Combining Our Best Tools, Skills and Team

Our fused approach leverages our legendary service, technological ease of use and dedicated data and quality analysis teams. Working together, these advantages enhance your operational performance and efficiencies while also reducing risk within complex business processes.

Schedule A Personalized One-On-One Demonstration

The Fusion Experience — Evaluate Quality
(Platform) AI & Expert Teams

The Fusion Experience — Evaluate Quality (Platform) AI & Expert Teams

Leveraging today’s advanced AI and Machine Learning enables you to collect, organize, and analyze data in real time. AI provides speed, accuracy and the bandwidth to handle 100% of call and communication volume while removing human bias. By combining AI advantages with our expert data and quality analysts, you receive highly targeted analysis on a continuous basis.

Schedule A Personalized One-On-One Demonstration
Sage is like an extension of our organization…”
Sage is like an extension of our organization…”

Scale to Your Organization’s Needs

By applying the right technology options that best fit your organization, you only pay for what you need. Whether you are a large multi-national company or a smaller regional business, Sage provides the right-sized solution to fit your business objectives. If you need fully-managed large complex operations or simply utilize our technology-only solution, Sage delivers greater business results that meet your budget.

With no software to buy and no IT project to manage, Sage’s cloud-based solutions make the decision clear.

Schedule A Personalized One-On-One Demonstration

Scale to Your Organization’s Needs

By applying the right technology options that best fit your organization, you only pay for what you need. Whether you are a large multi-national company or a smaller regional business, Sage provides the right-sized solution to fit your business objectives. If you need fully-managed large complex operations or simply utilize our technology-only solution, Sage delivers greater business results that meet your budget.

With no software to buy and no IT project to manage, Sage’s cloud-based solutions make the decision clear.

Schedule A Personalized One-On-One Demonstration

Drive Business Outcomes

Through analyzing your customers’ conversations, their priorities become clear. That’s when new opportunities and new revenue streams open up. Call centers, compliance, marketing and risk management disciplines leverage Sage Advantage to provide the linkages that drive business performance and outcome.  Let us help you to build positive brand perceptions that cultivate customer loyalty and long-term growth.

Schedule A Personalized One-On-One Demonstration

HOW SAGE ADVANTAGE HAS HELPED CLIENTS
ACHIEVE REAL MEASURABLE RESULTS

“A true partner in our success.”

“Sage has been instrumental in helping us identity customer perceptions and align quality measures to drive customer experience. A true partner in our success.”

— International  Financial  Service  Company

“A real pleasure to work with the Sage team.”

“Truly a team approach, they brought the technology and expertise, it was like adding a new team that brought perspective and high technology beyond what we could have done internally. A real pleasure to work with the Sage team.”

— National  Insurance  Company

“Their new approach of combining team, technology
and data driven analysis is the new standard…”

“Their new approach of combining team, technology and data driven analysis is the new standard. We don’t have to invest in and constantly manage the technology, we simply benefit from what their team delivers and drive results.”

— Electric  & Gas  Utility