We have the greatest jobs in the world. Everyday we have the privilege of working with today’s leading companies and enhancing their brand by analyzing interactions with their valued customers or by supporting their BackOffice processes.
Rooted in our 20+ years of customer experience and quality management, we saw early on that business outcomes were directly tied to specific behaviors, processes and communications with a company’s customers. Now through technology and human expertise, we identify and help manage the direct linkages to customer experience to enhance business outcomes through our clients contact centers. In addition, supporting back office processes, such as compliance, documentation validation and regulatory compliance processes.
With the development of the Evaluate Quality platform, Sage provides a fully managed turnkey solution. A solution that incorporates the best human ingenuity and fully managed technology to support and drive clients to continued success, while managing all of the supporting processes.
Experience a true “Partner-Sourced” Team:
- Put your business FIRST in your customers’ minds
- Increase understanding of customer behaviors and product and service linkages
- Gain analysis of 100% of you customer interactions volume
- Bolster brand integrity and responsiveness to your customer
- Offload Back Office quality and compliance processes allowing your staff to focus on key front-line activity
- Reduce your costs associated with quality and compliance management and supporting processes
- Keep your business 100% compliant to reduce or eliminate regulatory risk
Based in the U.S., Sage Advantage works in a variety of industries to improve and maintain high quality service of call centers domestically and globally.