Evaluate Quality (Platform) — Embedded AI-Driven
Speech Analytics & Machine Learning

Evaluate Every Customer Interaction

Thanks to our advanced technology, every interaction is covered with precision and accuracy. AI and machine learning technology allows us to automatically train and develop predictive models. As a result, you receive quick analysis across large amounts of data/interactions that produce over 50 different metrics from interactions. Through development of these predictive models, we help you proactively respond to trends and start identifying correlations within your business in extraordinary ways.

Schedule A Personalized One-On-One Demonstration

Leverage Deep Learning Neural Network Powered Speech Analytics Advanced Technology That Your Organization Needs

In our world of massive data overload, you need to clearly pinpoint the correct recommendations backed by accurate data and analysis. Relevant conversational, transactional and behavioral analytics provide the baseline. Evaluate Quality AI-Driven Speech Analytics provides advanced technical stack including the following critical technologies.

Contact Center & Omni Channel (Voice, Email, Chat)

  • Natural Language Processing brings Increased Accuracy
  • Advanced Evolving Voice Engine
  • Agent Quality Management
  • Call Drivers, Product and Service Mentions and Competitor Mentions
  • Conversation Metrics including Sentiment Analysis
  • Train Predictive Models, Identify Complex Events and likelihood of future behavior
  • Identify Patterns and Data Not Recognizable to the Human Eye
  • Voice Components such as Pitch, Energy, Silence and Rate of Talk
  • Compliance: Disclosures, Regulatory Requirements & Call Center Vendor Oversight
  • Redaction: PCI, PII and SSN Redaction
  • Fully Transcribed Integration

We manage it all, so you can focus on results

Schedule A Personalized One-On-One Demonstration

Leverage Deep learning Neural Network Powered Speech Analytics Advanced Technology That Your Organization Needs

In our world of massive data overload, you need to clearly pinpoint the correct recommendations backed by accurate data and analysis. Relevant conversational, transactional and behavioral analytics provide the baseline. Evaluate Quality AI-Driven Speech Analytics provides advanced technical stack including the following critical technologies.

Contact Center & Omni Channel (Voice, Email, Chat)

  • Natural Language Processing brings increased accuracy
  • Advanced Evolving Voice Engine
  • Agent Quality Management
  • Call Drivers, Product and Service Mentions and Competitor Mentions
  • Conversation Metrics including Sentiment Analysis
  • Train Predictive Models, Identify Complex Events and likelihood of future behavior
  • Identify Patterns and Data Not Recognizable to the Human Eye
  • Voice Components such as Pitch, Energy, Silence and Rate of Talk
  • Compliance: Disclosures, Regulatory Requirements & Call Center Vendor Oversight
  • Redaction: PCI, PII and SSN Redaction
  • Fully Transcribed Integration

We manage it all, so you can focus on results

Schedule A Personalized One-On-One Demonstration

Sales & Marketing

The call center has been an integral part of providing feedback to marketers and marketing departments as well as the sales team. Now sales and marketing can have their own custom view into interactions as it relates to their marketing campaigns for their unique product or service.

  • Gauge Effectiveness of Campaigns
  • Automated Lead Scoring
  • Data Supported Sales Coaching
  • Customer Perception Analysis
Schedule A Personalized One-On-One Demonstration

Expert Team Dedicated to Your Organization

As with many technology solutions, one of your first questions is probably: “How much time and staff will it take to manage the technology and realize a positive ROI?” Our data and quality analyst teams help to direct and target the advanced technology so you receive maximum results for your organization.

We have proven this approach time and again. While others continue to buy massive technical solutions yet only utilize 25% of their capabilities, we see that as a waste. By engaging Sage, you utilize and pay only for what you need. You maximize your potential with zero waste.

Schedule A Personalized One-On-One Demonstration

Expert Team Dedicated to Your Organization

As with many technology solutions, one of your first questions is probably: “How much time and staff will it take to manage the technology and realize a positive ROI?” Our data and quality analyst teams help to direct and target the advanced technology so you receive maximum results for your organization.

We have proven this approach time and again. While others continue to buy massive technical solutions yet only utilize 25% of their capabilities, we see that as a waste. By engaging Sage, you utilize and pay only for what you need. You maximize your potential with zero waste.

Schedule A Personalized One-On-One Demonstration

AI-Driven Quality

Quality management has evolved, and we now leverage this technology to broaden our reach from agent quality management, service delivery, compliance and sales and marketing. AI allows us to connect these different disciplines and provide a more holistic view of quality management and direct connection to driving business performance. Our quality and data analyst teams ensure success across a spectrum of quality and research applications:

  • Agent Quality Management: Across a wide range of disciplines such as collections, sales, service, order fulfillment and technical support.
  • Industry Specific: We have experience across multiple industries that allows us the unique ability to create and utilize predictive models across industries.
  • Understand Customer Perceptions: Key to fundamental decision making, understanding the underlying drivers of customer perception across several dimensions including quality, service, marketing campaigns and product or service specific dimensions.

Just a few examples of how quality management is driving quality of business performance.

Schedule A Personalized One-On-One Demonstration

Learn How Your Organization Can Apply AI-Driven Analytics

Sage takes care of the complexity, management and analysis so your team can efficiently manage operations toward confidently achieving organization objectives. Contact us today.      

Sage helps teams become more human and personal with customers through engineered targeted analysis that drives performance.

Schedule A Personalized One-On-One Demonstration

Learn How Your Organization Can Apply AI-Driven Analytics

Sage takes care of the complexity, management and analysis so your team can efficiently manage operations toward confidently achieving organization objectives. Contact us today.      

Sage helps teams become more human and personal with customers through engineered targeted analysis that drives performance.

Schedule A Personalized One-On-One Demonstration