Evaluate Quality (Platform) — Embedded AI-Driven Speech Analytics for Contact Centers
Where AI and Human Ingenuity Meet
Advanced technology ensures every contact center interaction is analyzed, allowing human evaluative teams to direct their attention to targeted interactions. AI and machine learning technology allows us to train and develop predictive models. As a result, you receive quick analysis across large amounts of data/interactions. Through analysis of all your interactions, you can proactively respond to trends and identify correlations within customer interactions. Correlations such as what is driving churn, support request spikes or sales related drivers.
Leverage Deep Learning Neural Network Powered Speech Analytics in Your Contact Center
In our world of data overload, you need to clearly pinpoint the correct recommendations backed by accurate data and analysis. Relevant conversational, transactional and behavioral analytics provide a foundation. Evaluate Quality AI-Driven Speech Analytics provides advanced technical stack including the following critical technologies.
Contact Center & Omni Channel (Voice, Email, Chat)
- Natural Language Processing brings Increased Accuracy
- Advanced Evolving Voice Engine
- Agent Quality Management
- Call Drivers, Product and Service Mentions and Competitor Mentions
- Conversation Metrics including Sentiment Analysis
- Identify Complex Events and likelihood of future behavior
- Identify Patterns and Data Specific to Your Business
- Sentiment Analysis
- Compliance: Disclosures, Regulatory Requirements & Call Center Vendor Oversight
- Redaction: PCI, PII and SSN Redaction
- Fully Transcribed Integration
We manage it all, so you can focus on results
Leverage Deep learning Neural Network Powered Speech Analytics Advanced Technology That Your Organization Needs
In our world of massive data overload, you need to clearly pinpoint the correct recommendations backed by accurate data and analysis. Relevant conversational, transactional and behavioral analytics provide the baseline. Evaluate Quality AI-Driven Speech Analytics provides advanced technical stack including the following critical technologies.
Contact Center & Omni Channel (Voice, Email, Chat)
- Natural Language Processing brings increased accuracy
- Advanced Evolving Voice Engine
- Agent Quality Management
- Call Drivers, Product and Service Mentions and Competitor Mentions
- Conversation Metrics including Sentiment Analysis
- Train Predictive Models, Identify Complex Events and likelihood of future behavior
- Identify Patterns and Data Not Recognizable to the Human Eye
- Voice Components such as Pitch, Energy, Silence and Rate of Talk
- Compliance: Disclosures, Regulatory Requirements & Call Center Vendor Oversight
- Redaction: PCI, PII and SSN Redaction
- Fully Transcribed Integration
We manage it all, so you can focus on results
Call Center – Agent Sales Activity Benefit from AI-Driven Speech Analytics
The call center has been an integral part of providing feedback to marketing departments as well as the sales team. Now call center supervisors and managers engaged in sales activity as well as marketing departments can have their own custom view into interactions. Identify what’s working, what isn’t and where you need to make refinements.
- Gauge Effectiveness of Agents Sales Process
- Identify Key Objections in the Sales Process
- Data to Drive Refinements in your Sales Approach
- Customer Perception of Product or Service Presented to Them
Your Expert Team Dedicated to Your Organization
As with many technology solutions, one of your first questions is probably: “How much time and staff will it take to manage the technology and realize a positive ROI?” Our data and quality analyst teams help to direct and target the advanced technology so you receive maximum results for your organization.
We have proven this approach time and again with both technical and non-technical back-office teams. While others continue to buy massive call center technical solution yet only utilize 25% of the solutions functional capabilities, we see that as a waste. By engaging Sage, you utilize and pay only for what you need. You maximize your potential with zero waste.
Expert Team Dedicated to Your Organization
As with many technology solutions, one of your first questions is probably: “How much time and staff will it take to manage the technology and realize a positive ROI?” Our data and quality analyst teams help to direct and target the advanced technology so you receive maximum results for your organization.
We have proven this approach time and again. While others continue to buy massive technical solutions yet only utilize 25% of their capabilities, we see that as a waste. By engaging Sage, you utilize and pay only for what you need. You maximize your potential with zero waste.
AI-Augmented Quality Assurance for Contact Centers
Quality management has evolved, you can now leverage this technology to broaden your reach to contact center agent quality assurance, compliance and sales activity. AI-Augmented call center quality assurance and compliance allows you to identify trends, correlations and provide a more holistic view of quality management, and direct connection to driving business performance. Our quality and compliance teams ensure success across a spectrum your call center quality assurance processes:
- Agent Quality Management: Across a wide range of disciplines such as service, sales, order fulfillment, collections and technical support.
- Industry Specific: We have experience across multiple industries that allows us the unique ability to quickly target common use cases across industries.
- Understand Customer Perceptions: Key to fundamental decision making, understanding the underlying drivers of customer perception across multiple dimensions including quality, service, and product or service specific dimensions.
Just a few examples of how contact center quality management can drive operational and business performance.
Learn How You Can Apply AI-Driven Speech Analytics in Your Contact Center
Sage Advantage team takes care of the complexity, management and analysis so your team can efficiently manage operations toward confidently achieving organization objectives. Contact us today.
Sage helps teams become more human and personal with customers using thorough analysis to identify underlying key behaviors, and processes that drive operational performance.
Learn How Your Organization Can Apply AI-Driven Analytics
Sage takes care of the complexity, management and analysis so your team can efficiently manage operations toward confidently achieving organization objectives. Contact us today.
Sage helps teams become more human and personal with customers through engineered targeted analysis that drives performance.