Has Customer Service Become Over Automated?
What your Quality Assurance Program Can Tell You About Your Service Automation.
Call Center Quality Assurance (QA) Traditional Approach
Call centers, which include internal company centers and outsource centers engaged by corporate clients, want to validate that […]
Just a brief review of what may be obvious. Companies outsource the handling of their client interactions [calls] with their […]
Sage Advantage is releasing the 2019 update to Evaluate Quality Call Center Quality Assurance platform on January 12th, 2019. Powerful Analytics & Comprehensive Reporting: Evaluate Quality™ […]
In every area of business, results are the true measuring stick of success. It’s no different in your call center. But before you can achieve […]
Having an amazing product or service is not enough when building a successful business. Great customer service is what differentiates brands from one another. The […]
Analytics Mobile App
Analytics App is here. Sage Advantage announces the release of our mobile app to allow users quick access to SageAnalytics from their mobile device. […]
Sage donates to Phoenix Crisis Nursery. Every quarter Sage Advantage donates funds and resources to local organizations that provided services that help to benefit the […]