Quality Assurance – Closing the Gap
The Common Gap in Call Center Quality Assurance Programs
With the deployment of both technical and non-technical solutions to support call center quality assurance processes, we […]
Over Automated and Under Served
Has Customer Service Become Over Automated?
What your Quality Assurance Program Can Tell You About Your Service Automation.
Automation and Efficiency […]
The New Bunker Economy
The Dramatic Shift to a Bunker Economy
Over the last few weeks companies have collectively invoked emergency operational procedures in order to abide by CDC guidelines […]
Artificial Intelligence – Enhance Call Center Quality Assurance
Call Center Quality Assurance (QA) Traditional Approach
Call centers, which include internal company centers and outsource centers engaged by corporate clients, want to validate that […]
Is your outsourced call center HELPING or HURTING your business?
What are outsourced call center services?
Just a brief review of what may be obvious. Companies outsource the handling of their client interactions [calls] with their […]
Evaluate Quality – New Release (Call Center Quality Assurance)
Sage Advantage is releasing the 2019 update to Evaluate Quality Call Center Quality Assurance platform on January 12th, 2019. Powerful Analytics & Comprehensive Reporting: Evaluate Quality™ […]
How To Avoid The 4 Barriers to A Winning Call Center Quality Program And Start Getting Consistent Results
In every area of business, results are the true measuring stick of success. It’s no different in your call center. But before you can achieve […]
Nine Steps to a Great Customer Service Experience
Having an amazing product or service is not enough when building a successful business. Great customer service is what differentiates brands from one another. The […]
Sage Analytics – Mobile App is Here
Analytics Mobile App
Analytics App is here. Sage Advantage announces the release of our mobile app to allow users quick access to SageAnalytics from their mobile device. […]