About Sage Team

The Sage research team writes on various topics around AI, Call Center Service Delivery and Quality Assurance.

Artificial Intelligence – Enhance Call Center Quality Assurance

By |2019-10-01T20:17:25+00:00October 1st, 2019|AI-Driven Quality, Call center monitoring|

Call Center Quality Assurance (QA) Traditional Approach

Call centers, which include internal company centers and outsource centers engaged by corporate clients, want to validate that […]

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Is your outsourced call center HELPING or HURTING your business?

By |2019-11-06T19:58:39+00:00September 12th, 2019|AI-Driven Quality, Call center outsourcing companies|

What are outsourced call center services?

Just a brief review of what may be obvious. Companies outsource the handling of their client interactions [calls] with their […]

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Why Your Call Center Quality Program Isn’t Delivering The Results You Want (And How to Fix It)

By |2021-12-20T06:11:24+00:00November 15th, 2017|Call center monitoring, Call center QA|

If you read our previous blog titled How To Avoid The 4 Barriers to A Winning Call Center Quality Program And Start Getting Consistent […]

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How To Avoid The 4 Barriers to A Winning Call Center Quality Program And Start Getting Consistent Results

By |2017-11-15T23:07:20+00:00November 14th, 2017|Call center monitoring, Evaluate Quality, Third party call monitoring|

In every area of business, results are the true measuring stick of success. It’s no different in your call center. But before you can achieve […]

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