Quality monitoring in your call center
Quality monitoring, such as that offered by Phoenix, Arizona based company Sage Advantage, can help make a big impact in your call center. Since a call center primarily handles customer inquiries and responds to their problems and concerns, they can play a big part in helping you keep customers, or they can help you lose customers.
There are many benefits to quality monitoring in your call center
QA is an integral part of any […]
Call centers are the heartbeat of your business
Call center QA can benefit companies in Scottsdale, Arizona and across the United States. Call centers are often the first point of contact for customers and are the first people customers reach out to when something goes wrong. A good experience with your call center can go a long way in helping keep an upset customer and build customer loyalty.
On the same token, a bad experience can cost you customers. Per […]
Call centers play an important role in your business
Call center outsourcing companies offer businesses in Scottsdale, Arizona and beyond, many benefits. After all, call centers play an essential role in helping grow your business.
Call centers are the heartbeat of your customer service and can play a significant role in keeping, or losing, valued customers. But, managing and staffing call centers can be very time consuming, especially for smaller operations. That’s why many businesses turn to call center […]
A strong quality program can give you improved results
Call center monitoring, which is just one of the many services Phoenix and Scottsdale, Arizona based company Sage Advantage offers, is often one of the most important facets of your quality assurance program. Since your call center is usually the first point of contact with your business for many customers, having call center monitoring in place can help ensure your call center is functioning at its full potential.
Third party call monitoring- part of your quality assurance
Third party call monitoring is what Sage Advantage, a company based in the Scottsdale and Phoenix, Arizona areas, specializes in. Call monitoring and quality assurance can take up a significant portion of a call center manager’s already busy day. And not giving quality assurance the amount of attention it deserves can sometimes hurt your bottom line. Consider bringing in the experts and letting Sage Advantage […]
Free month of services is currently being offered by Sage Advantage. Sign up for the demonstration, then you can get the free month of services of Evaluate Quality for your call center.
Sage Advantage has new offerings called Evaluate Quality™. This software- affordable for all sized businesses can be tested in a free demonstration. Contact Sage Advantage or Evaluate Quality to schedule a demonstration.
Third Party Call center QA- a positive customer service experience goes a long way
Third party call center QA, such as Scottsdale, Arizona based Sage Advantage, can help ensure your call center is providing the best customer service possible. Everyone has a horror story of a time they received less than stellar service when calling a call center. Many people who experience that end up going with a different company or not […]
Sage Advantage announces the creation of an all-in-one Quality Management System for all types of businesses.
The Call Center Quality Management System created by Sage Advantage is called Evaluate Quality™ and is designed for call centers. This system is one of the industry’s simplest and most powerful customizable quality monitoring system.
Evaluate Quality™ has everything your call center needs:
• Real-Time Reporting and Analytics
• Centralized Quality Reporting
• Customizable Quality Evaluations
• Manage Coaching […]
Call centers are the heart of customer service
Call center coaching is just one service Scottsdale, Arizona based company Sage Advantage offers. At Sage Advantage we know a call center is the heart of customer service for your business. Your call center agents constantly interact with customers and can turn an upset customer into a happy one, or can cost you a customer forever.
To help ensure your agents are growing and developing consider […]
Call center optimization can take up a lot of managers’ time
Call center optimization is one benefit of working with Phoenix, Arizona based company Sage Advantage. The word “optimization” is defined as an act, process, or methodology of making something as fully perfect, functional, or effective as possible. Often, call center optimization has the goal of saving customer money and time, but many companies may not have the resources to complete this task.