Sage Advantage is releasing the 2019 update to Evaluate Quality Call Center Quality Assurance platform on January 12th, 2019. Powerful Analytics & Comprehensive Reporting: Evaluate Quality™ features reporting options designed for every member of your team — from agents and supervisors to managers and executives. This post provides a summary of the upcoming changes.
The update is a culmination of many refinements that have been in process through 2018. Changes include […]
2018-05-20T23:38:56+00:00 May 22nd, 2018|Categories: Call center optimization|Comments Off on Call center optimization improves your call center’s performance
Simplifying your call center, can lead to improved service
Call center optimization can help you simplify your call center, and in turn, improve the service your agents provide customers. It can be difficult enough to handle customer questions and complaints on phone calls, let alone trying to manage multiple systems while doing so. It can be equally frustrating for your quality team or management team to remember what system houses reports and what system houses call recordings.
2018-05-20T23:53:17+00:00 May 21st, 2018|Categories: Call monitoring|Comments Off on Call monitoring ensures quality customer service in your call center
Regular review of phone calls help ensure quality customer service in your call center
Call monitoring is a vital part of quality assurance in your call center. This important task helps ensure your agents are providing the best customer service possible to everyone that contacts your call center. It also helps identify areas in which agents need to improve, as well as agents who are performing well.
Even though this task is such an essential part of having a […]
2018-05-18T01:49:24+00:00 May 19th, 2018|Categories: Managed QA Services|Comments Off on Managed QA services can help improve your business
QA is an essential part of your call center
Managed QA services by Sage Advantage can help take a daunting task off your manager’s plate. QA is an essential part of having a call center that provides quality customer service to your customers when they call in. But, this is a big task, and many managers and supervisors aren’t able to squeeze all it entails into their already busy days.
That’s where we come in. When you use managed QA […]
Your call center is the heart of your business
Contact center quality solutions can help ensure your call center is providing quality customer service. Business owners know the vital role call centers play in the success of a business. Your call center is often the first, and sometimes only, contact your customers may make with your business directly. And a good experience with your call center can help keep an unhappy customer, while a poor experience can cost you […]
Call monitoring is a big job, let someone help
Outsourced call monitoring can help you tackle one of the biggest jobs your quality team has. Call monitoring is an essential part of ensuring your call center is running smoothly and providing the best possible customer service when your customers call in. But, monitoring calls and providing feedback and coaching can be a time consuming job. That’s where we come in.
Using outsourced call monitoring, like that offered by Sage […]
Quality monitoring is an essential part of call center
Outsourced call quality monitoring can help ensure your call center is providing the best customer service possible when your customers reach out. Everyone knows the important role call centers play in helping retain customers, and a bad experience can cost you customers while a great experience can help you retain loyal customers. But, monitoring all the calls your agents handle each day can be a daunting task. Let us help.
2018-05-05T04:16:12+00:00 May 5th, 2018|Categories: Call center monitoring|Comments Off on Call monitoring provides insights into the type of service your customers receive
Your call center is the heartbeat of your business
Call monitoring can help you know what your customers experience when they call your call center. Since your call center has the most interaction with customers, both when they are happy and when they are upset, your call center is the heartbeat of your business. A good experience with a superb agent can go a long way in retaining a customer, while a poor experience can cost you a […]
A quality call center offers you many benefits
Call center quality monitoring can go a long way in ensuring your customers are receiving the best customer service possible. And having an excellent, helpful and professional call center offers many benefits for your business. But, it can be a daunting task to handle everything that comes with a smooth running call center. That’s where we come in.
We become an extension of your team, and give you more time back […]
Using outsourced call quality monitoring to improve your client’s satisfaction
Outsourced call quality monitoring can help ensure your call center representatives are performing at their best. Not only does outsourced call quality monitoring help your agents perform better, it also offers your company many benefits as well.
When you choose Sage Advantage to help you with your coaching and training needs, you get a dedicated team of experts on your side. We provide you with expert knowledge and strategies […]