Call centers are the heart of customer service
Call center coaching is just one service Scottsdale, Arizona based company Sage Advantage offers. At Sage Advantage we know a call center is the heart of customer service for your business. Your call center agents constantly interact with customers and can turn an upset customer into a happy one, or can cost you a customer forever.
To help ensure your agents are growing and developing consider call center coaching by Sage Advantage. Learn more about its benefits and how our coaching services work.
Q. What are the benefits to call center coaching?
A. There are many reasons you should consider call center coaching by Sage Advantage. The most obvious being it can help your agents improve their performance. However, it can also help them develop their skills and learn new ones, which can lead to increased sales. It can also help improve the connection your agents make with customers, giving customers a much more enjoyable customer service experience.
Q. Are agents the only ones who benefit from coaching?
A. No, managers and supervisors can benefit from call center coaching as well. Our training and coaching experts offer reviews that your managers and supervisors can learn from, then hone their coaching skills as well.
Q. How does Sage Advantage coach my agents and managers?
A. Sage Advantage’s call center coaching begins with a group review. In this review, a Quality Manager will meet with a manager or supervisor and discuss areas for improvement as well as areas in which people are excelling. Then, the Quality Manager will outline an action plan to tackle the issues. Each plan will have clear and measurable objectives so the manager and Quality Manager can monitor each agent’s progress.
Q. What other services does Sage Advantage offer?
A. Call center coaching is not the only service Sage Advantage offers. We offer a variety of services and tool to help save you time and money when it comes to managing your call center. Our recording services allow you to keep everything in one system rather than using another to store calls. We also offer quality monitoring, certifications, and an SAAS system that stores a lot of information while also being easy to navigate. Our survey products help you get insight into your customers by getting questions to them at the right time and in the right way.
Call center coaching based in Scottsdale, Arizona
Scottsdale, Arizona based company Sage Advantage offers more than just call center coaching. We offer a partnership. We work with you to create a plan that helps you reach your call center goals and become an extension of your quality team. To learn more about our services and to see how they can help save you time and money, be sure to contact us to schedule a free demonstration today.