Call center monitoring based in Phoenix, Arizona, is essential to every business
Call center monitoring, based in Phoenix, Arizona is just one way Sage Advantage helps companies achieve quality customer service in their call centers. As every business owner and company manager know, customer service is the key to attracting and keeping clients. But, the cost and time required to monitor your call center can be a hindrance for many people.
Sage Advantage provides a variety of call center monitoring services to help clients deliver client satisfaction. By letting us take over quality analysis of phone calls, as well as other services, you can save time and money, while feeling confident your customers are experiencing a high level of customer service.
Sage Advantage, in Scottsdale AZ, works with you find the best program to fit your needs
Sage Advantage does more than just call center monitoring for quality analysis. We work with you to build a completely custom program that best fits your needs. With the goal of not only meeting your needs but exceeding them, Sage Advantage takes pride in helping you achieve your goals.
Sage offers a variety of services and tools
To help you meet your call center monitoring needs, Sage Advantage offers a wide variety of tools and resources. We’ll work with you to establish performance measures, then monitor calls to identify and correct problems quickly. We also offer coaching services to help ensure your employees are providing the best customer service possible, and any questions they have are addressed.
Our analytics tools help identify trends and ensure customer satisfaction. Our proprietary program, Sage Analytics, offers all the information you need, in one easy to navigate dashboard. That way, you don’t have to spend hours searching for reports or recorded calls, you can find it all in one place. Plus, it’s available as a SAAS system, so you don’t have to download or upload any software.
As part of our call center monitoring services, Sage Advantage also offers survey services. These surveys help determine what your customer thought of their experience with your call center and help you gain insight into your customer base. By getting the survey to clients at the right time and by asking the right questions, customers are more apt to give honest feedback while the interaction with call center staff is still fresh in their mind.
Call center monitoring based in Phoenix, Arizona
Phoenix, Arizona based company Sage Advantage, and their online Evaluate Quality, offer so much more than just call center monitoring services. We offer a partnership. We work with you to develop a custom program that will help save you time and money, while also ensuring your customers are receiving quality assistance and having a positive interaction with your call center. Be sure to contact us today for more information or to schedule a demonstration.