Call center monitoring services create excellent customer satisfaction
Call center monitoring is a big job, not just in Scottsdale, Arizona, but wherever your call center is located. As retail workers and business owners know, a positive customer service experience can go a long way to turning a bad situation into a good one. Call center monitoring can help you catch the times when bad situations become worse ones.
But, call center monitoring is not an easy task and can be very time consuming. It entails a wide variety of tasks that some managers may struggle to fit into their day. Thankfully, Sage Advantage, based out of Scottsdale and Phoenix, Arizona, is here to help.
We offer a wide variety of products and services
Sage Advantage offers a wide variety of products and services to help you meet your call center needs and goals. We understand the importance of giving customers a positive customer experience and will work with you to determine your goals, then create an entirely custom quality program that will help you get there.
Call center monitoring is just a small part of what we offer, but, it is our top priority. Our call monitoring can help us identify training gaps, areas of concern, and coaching opportunities. Quality assurance monitoring your call center leads to improved agent performance, which translates to higher customer service in your call center.
Our proprietary software, called Sage Analytics, monitors a wide variety of data so we can quickly identify trends and take action as needed. We designed this software with you in mind. Not only can it store a large amount of data, but it is also easy to navigate so you can get the information you need when you need it. Plus, since it is a SAAS system, there’s nothing you need to download or upload to log in.
We also offer other valuable services that can help you gain new insight into your customer base. Our survey products will help you get feedback from your customers in a way that works for them. Offering IVR, or recorded survey options, as well as live agent surveys, and a web based survey, Sage Advantage has an option that will work best for you. We also strive to get customers the survey while the interaction is still top of mind, that way you get more candid and honest responses. Lastly, we have results available online quickly, so you can take action as soon as possible.
Call center monitoring based in Scottsdale and Phoenix, Arizona
Scottsdale, Arizona based company Sage Advantage take great pride in helping your call center succeed. Offering a variety of services and products we work with you to help you achieve, and even succeed, your call center’s goals. Offering more than just call center monitoring, we work to give you the tools you need to ensure your customers have a positive experience. Be sure to contact us today to learn more about the many different tools we offer and to request a free demonstration of our system. Also check out Evaluate Quality.