Call center optimization can take up a lot of managers’ time
Call center optimization is one benefit of working with Phoenix, Arizona based company Sage Advantage. The word “optimization” is defined as an act, process, or methodology of making something as fully perfect, functional, or effective as possible. Often, call center optimization has the goal of saving customer money and time, but many companies may not have the resources to complete this task.
That’s where we come in. Sage Advantage offers a variety of services and tools that can help optimize your call center and improve your call center’s performance. Discover exactly how we can help.
Our systems make managing your call center easy
Evaluate Quality is our cloud based software that makes managing your call center easy. This SAAS system does not require any messy uploads or downloads and is flexible as well as affordable. Our system is also customizable to help meet your needs and goals. Providing services like real time reporting, evaluation technology, predictive analytics and more, Evaluate Quality is the first step in your call center optimization strategy.
Analytics is another valuable asset in a call center, but, they can often be difficult to pull if you use multiple systems. Sage Analytics, our analysis system, is able to house a significant amount of data in one place. Plus, we designed it with you in mind and worked to make it easy for you to navigate. Need to pull a report quick before a meeting? With our software, you can.
Our other services can also help you get the most out of your call center
Systems and analytics aren’t the only call center optimization tools we offer. Our services can help you get the best out of your employees while also helping ensure your customers have an exceptional customer service experience.
Our coaching and training services help you develop your agents’ skills, which leads to better performance and often, a better relationship with your customers. We also help develop your managers’ and supervisors’ skills as our experts conduct reviews with your team, set measurable goals, and then work with the manager to create a plan to meet those goals.
Call center optimization based in Phoenix, Arizona
Phoenix, Arizona based company Sage Advantage can help you achieve your call center optimization goals. By keeping all your call center needs on one platform, you can streamline your call center, which can help save managers time while improving your call center’s performance. To learn more about our SAAS system and how it can help optimize your call center, be sure to contact us today and request a free demo. We look forward to helping you reach your goals.