Call Center Optimization is the heart of your customer service experience
Call center optimization is one area Scottsdale, Arizona based Sage Analytics can save you time and money. Call centers often get a bad rap as being staffed with people who don’t care about customer’s problems or aren’t in a position to help you. But, we at Sage Analytics know that’s is not really how call centers work.
Call centers strive to provide their customers with an exceptional customer service experience and leave their customers happy with the results of their call in. But, managing the coaching, training, monitoring, and analytics, among everything else managers have to do each day can be exhausting and can cost your business a lot of money. Let us help by partnering with you to create a call center optimization plan that will save you time and money.
Call center optimization do a lot for you and your business
Call center representatives are the frontline of your business. These representatives can help make an upset customer happy again and retain their business. But a bad call into a call center can also lose their business. Call center optimization can help get everything you need to monitor your call center in one place and improve your center’s performance.
Call center optimization can entail a variety of tools depending on your needs. When you work with us, we first work with you to define your goals, then work out an entirely customized plan for your call center.
Find what you need, when you need it
Our digital platform, called Sage Advantage, helps house everything you need in one place. Making it easy for you to get the information you need when you need. Before starting your call center optimization strategy, many people have to go to different platforms or areas to find the information they need as analytics are housed one place while call stats are another.
Streamline it by taking advantage of Sage Advantage. This easy to navigate dashboard was designed to house a lot of information, without being difficult to navigate. From analytics to recorded calls, this SAAS dashboard is flexible and affordable.
Other services can help improve call center quality
We also offer a variety of services to help improve the quality of your call center. Call recordings help make it easy to pull calls should the need arise, as well as monitor calls. Our survey products help you get an insight into your customers and see areas you do well in, and areas in which you can improve.
Let us help you meet your call center optimization goals- Sage Advantage in Scottsdale AZ
Scottsdale, Arizona based Sage Analytics excels in call center optimization. Our software, Sage Advantage, houses everything you need in one spot, saving you time and helping you identify trends sooner. To see what others types of services and tools we offer and how we can help you achieve quality customer service in your call center, be sure to contact us today to schedule a free, no commitment demonstration. Also check out our online features at Evaluate Quality.