Call centers are the frontline of customer service
Call center outsourcing companies can help save you time and money when it comes to staffing your call center. But, it is important to have a solid quality assurance plan in place as well. Sage Advantage, based in the Phoenix, Arizona area, can help with that need.
We understand the important work call center representatives do each day. They have the power to keep a customer by wowing them with exceptional customer service, but they also have the power to lose a customer if the customer has a poor experience. While call center outsourcing companies can help ensure calls are answered, quality assurance services, such as those offered by Sage Advantage, can help ensure your customer has a positive interaction with your call center.
There are three big reasons you need quality assurance and monitoring in your call center
Quality assurance is a growing area with many businesses, offices, and more employing quality assurance specialists. There are many benefits to having quality assurance and monitoring in your call center, but perhaps three of the most important are improved call center performance, more analytics, and improved customer service.
Many companies use call center outsourcing companies to man their call centers and assist their customers. But without QA services, it can be difficult to know how they are performing and if they are providing the best customer service experience possible to your customers. We offer a variety of services and tools such as call recording, analytics, and coaching to help ensure your call center is performing its best.
Analytics play an important role in call centers. While call center outsourcing companies may answer calls, they may not offer all the analytics you need to identify trends and measure performance. Our cloud based platform, Sage Analytics, was designed with you and your needs in mind. It can house a significant amount of data and is easy to navigate. Having access to this data can help you identify trends and take fast action when needed.
When QA is a part of your call center, you’ll see improved performance in your call center. Combing analytics and employees who get regular feedback will help ensure you call center is offering customers a positive experience.
Call center outsourcing companies benefit from quality assurance based in Phoenix, Arizona
Phoenix, Arizona based company Sage Advantage works with you to achieve your goals and grow your call center. Whether your call center is in house or you use call center outsourcing companies to staff your call center, having a quality assurance team in place helps ensure your customers are receiving the best customer experience possible. Be sure to contact us today to learn more about the Sage Advantage and see how we can help you meet your goals. Also check out Evaluate Quality, founded by Sage Advantage, and what you have to offer.