A quality call center offers you many benefits
Call center quality monitoring can go a long way in ensuring your customers are receiving the best customer service possible. And having an excellent, helpful and professional call center offers many benefits for your business. But, it can be a daunting task to handle everything that comes with a smooth running call center. That’s where we come in.
We become an extension of your team, and give you more time back in your day
When you use Sage Advantage for your call center quality monitoring needs, we provide you and your business with many benefits. Since we become an extension of your quality team, your managers may find themselves with more time to focus on other tasks, like staffing or hiring.
You also get the benefit of having a team of quality experts on your side. When you use our call center quality monitoring services, you get your own quality team that works with you. Your team will review calls, then meet with your supervisory team to discuss their findings. If action is needed, they’ll provide suggestions to help improve the agent’s performance that includes measurable goals. Your team will also help your supervisors strengthen their skills by teaching them how to approach these issues and providing guidance as to how to train on the problems uncovered.
But perhaps the most significant benefit of call center quality monitoring is the improved customer service. Customers who receive quality service are more apt to remain loyal to your company. They’ll also tell friends, family, and coworkers about your business which can increase your sales. By retaining loyal customers, you’ll also find yourself gaining new ones, all because they experience quality care in your call center.
Our survey service helps you get a deeper understanding to your customer
In addition to call monitoring and call coaching, Sage Advantage also offers a survey tool. With this, we reach out to customers to follow up on how they feel their call went while it is still fresh in their mind. Offered via IVR, phone, or email, this can give you honest insight into how your customer felt the call went, rather than how you thought it went.
Call center quality monitoring with Sage Advantage
When you use Sage Advantage or Evaluate Quality for your call center quality monitoring needs, you get access to a variety of tools and services, as well as your own dedicated team of experts. By becoming an extension of your quality team, we work with you to determine the best way to help you reach your call center goals while providing valuable advice on how to improve performance. To learn more about our services, including our platform, be sure to contact us today. We’d be happy to schedule a free, no obligation demonstration to show you how you can benefit from call center quality monitoring with Sage Advantage.