Outsourcing you call center is common, but it’s important to still monitor their performance
Call center outsourcing companies can benefit from quality assurance services like those offered by Phoenix, Arizona based Sage Advantage. If your call center uses call center outsourcing companies, it’s important to make sure quality monitoring is included. This ensures your customers are receiving top notch customer service which can help retain customers and improve your company’s sales.
Sage Advantage can help. Our Contact Center Quality Certification can help you feel confident your customers are receiving the best care possible.
Our Qualify Certification allows us to assess and evaluate the service quality in your call center
Using Sage Advantage to monitor your call center outsourcing companies allows us to assess and evaluate the service your customers are receiving. Using a variety of tools to ensure compliance, we offer a third party certification to give you peace of mind when it comes to customer service in your call center.
To do this, we give your call center outsourcing companies direct access to certification reporting. This way, they can ensure they remain verified as providing quality customer service.
To meet our certification standards, the call center outsourcing companies will need to meet our quality standards. Our team of experts determines these standards and incorporates industry best practices into them. Not to mention, they take the specific needs of your business, and your customers, into consideration. This helps ensure you are 100 percent satisfied with the service your customers are receiving when they call in.
We offer our service as an ad-in
No matter what call center outsourcing companies you use, you can still take advantage of Sage Advantage’s Call Center Certification. You can still use our services by adding it on to existing services through call center outsourcing companies.
We offer the tools and services you need to be successful
Though we offer certification services and can help monitor the quality of your call center outsourcing companies, we can also do so much more than that. We offer a variety of tools and services for those that staff their call center in house as well. With call recording and monitoring services, surveys, analytics, coaching, and more, we can help you reach, and even exceed your call center goals.
Call center outsourcing companies monitored by Phoenix, Arizona based Sage Advantage
Phoenix, Arizona based Sage Advantage can help ensure you are 100 percent satisfied with the service the call center outsourcing companies you use are providing your customers. To learn more about our third party call center certification services, be sure to contact us today. We look forward to helping your call center provide the best customer service possible through Sage Advantage or Evaluate Quality, their sister company.