The New Bunker Economy
The Dramatic Shift to a Bunker Economy
Over the last few weeks companies have collectively invoked emergency operational procedures in order to abide by CDC guidelines […]
Artificial Intelligence – Enhance Call Center Quality Assurance
Call Center Quality Assurance (QA) Traditional Approach
Call centers, which include internal company centers and outsource centers engaged by corporate clients, want to validate that […]
Is your outsourced call center HELPING or HURTING your business?
What are outsourced call center services?
Just a brief review of what may be obvious. Companies outsource the handling of their client interactions [calls] with their […]