Contact Center Training & Coaching

Developing Your Representatives.
Improving Your Customers’ Experience.

Sage Advantage combines targeted coaching and training for both agents and supervisors. Working with our data and quality teams, our expert coaches provide constructive feedback, based on supporting analysis of their interactions and provide specific areas for improvement while establishing a clear path for meeting goals and objectives.

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“Sage was able to evaluate and coach in near real time…”

 “As we were growing quickly, we did not have time to training and nurture new agents fresh out of our new hire training. Sage was able to evaluate and coach in near real time which allowed us to really leverage augmentation and analytics to continue to grow.”

— Network  Infrastructure  Manufacturer

“Sage was able to evaluate and coach in near real time…”

 “As we were growing quickly, we did not have time to training and nurture new agents fresh out of our new hire training. Sage was able to evaluate and coach in near real time which allowed us to really leverage augmentation and analytics to continue to grow.”

— Network  Infrastructure  Manufacturer

Benefits of Sage Advantage Coaching & Training Include:

Augment Training

Often training teams do not have time to conduct ongoing training based on identify gaps in skill, knowledge or changing business needs. Sage can easily integrate and augment your training team by providing training and coaching directly to agents.

Skill Development: 
From startups to experienced call centers, our coaching provides the instruction and resources to help your team perfect their listening, engagement and problem-solving skills.

Customer Retention: 
Build great long-term relationships with your customers by utilizing valuable skill sets, such as developing issue identification skills and providing workable options and alternatives to customers specific to your business and customer base.

Increasing Sales: 
Master sales techniques such as up-selling and cross-selling while maintaining a positive customer experience.

learn more buttonp blue - Coaching and Training

Benefits of Sage Advantage Coaching & Training Include:

Augment Training

Often training teams do not have time to conduct ongoing training based on identify gaps in skill, knowledge or changing business needs. Sage can easily integrate and augment your training team by providing training and coaching directly to agents.

Skill Development: 
From startups to experienced call centers, our coaching provides the instruction and resources to help your team perfect their listening, engagement and problem-solving skills.

Customer Retention: 
Build great long-term relationships with your customers by utilizing valuable skill sets, such as developing issue identification skills and providing workable options and alternatives to customers specific to your business and customer base.

Increasing Sales: 
Master sales techniques such as up-selling and cross-selling while maintaining a positive customer experience.

learn more buttonp blue - Coaching and Training

Even Supervisors Grow From Our Coaching:

Focused on Improving Group Performance:  
For large or multi-center operations, Sage offers regularly scheduled training of group quality performance based on analytical analysis and data supporting key drivers. This allows supervisors to develop their own coaching skills as well as learn to identify and proactively address trends in service quality.

Group Performance Review: 
A Quality Manager reviews agent performance with supervisors and provides direction for areas for improvement as well as identifying high performers.

Clear-cut & Specific Recommendations:
Through evaluations and analysis, the Quality Manager provides courses of action to help improve service for specific individuals as well as the group. Sage quality analysts and coaches work together to provide the most beneficial recommendations.

Skills Development:
Further develop coaching skills and learn to identify and proactively address trends in service quality.

Measurable Results:
Coaching effectiveness and agent progress toward specific goals is tracked in real-time and is unique to each agent. Every training effort should have measurable results and lasting impact.

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Gain valuable knowledge and skills while leveraging the latest technology that delivers results.
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