Focused on Improving Group Performance:
For large or multi-center operations, Sage offers regularly scheduled training of group quality performance based on analytical analysis and data supporting key drivers. This allows supervisors to develop their own coaching skills as well as learn to identify and proactively address trends in service quality.
Group Performance Review:
A Quality Manager reviews agent performance with supervisors and provides direction for areas for improvement as well as identifying high performers.
Clear-cut & Specific Recommendations:
Through evaluations and analysis, the Quality Manager provides courses of action to help improve service for specific individuals as well as the group. Sage quality analysts and coaches work together to provide the most beneficial recommendations.
Further develop coaching skills and learn to identify and proactively address trends in service quality.
Coaching effectiveness and agent progress toward specific goals is tracked in real-time and is unique to each agent. Every training effort should have measurable results and lasting impact.
Gain valuable knowledge and skills while leveraging the latest technology that delivers results.
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