Your call center is the heart of your business
Contact center quality solutions can help ensure your call center is providing quality customer service. Business owners know the vital role call centers play in the success of a business. Your call center is often the first, and sometimes only, contact your customers may make with your business directly. And a good experience with your call center can help keep an unhappy customer, while a poor experience can cost you customers.
That’s why quality analysis, or QA, is so important. Not only can QA ensure your customers are receiving quality service, it impacts your business as well. Yet, many companies find it difficult to give it the attention it needs. That’s where we come in.
Sage Advantage offers a variety of quality solutions
Sage Advantage offers a many contact center quality solutions. Whether you need us to take over this role to ensure your call center continues performing well, or need help improving your agent’s performance, we have the tools you need to meet your goals.
First, we offer tools that help you gauge how the call went. Our call recording service is just one contact center quality solutions we provide. This tool allows us to easily review calls so we can note feedback as well as areas for improvement. We also offer a survey product so you can hear directly from the customer how they felt the transaction went. This is a great way to get an overall picture of the service your customer received.
We also offer coaching and training as part of our contact center quality solutions. Feedback and training is an essential part of call center QA. With Sage Advantage, you get expert advice on how to improve your agent’s performance as well as a measurable standards so you can monitor progress.
Sage Analytics allows you to house everything in one place
Housing everything you need in one system is another contact center quality solutions from Sage Advantage. Our cloud based SAAS software, called Sage Analytics, can house a large quantity of data, while still being easy to navigate. By keeping everything you need in one system, you can quickly pull reports, listen to calls, and look at our predictive analytics in one place. This saves you time so you can focus on other things.
Contact center quality solutions for your business
Contact center quality solutions from Sage Advantage can help ensure your call center is giving patients the best customer service possible. We offer many tools and services that will help you meet your call center’s goals. To learn more about our services, or to schedule a free, no obligation demonstration, be sure to contact us today.