Sage Advantage is releasing the 2019 update to Evaluate Quality Call Center Quality Assurance platform on January 12th, 2019. Powerful Analytics & Comprehensive Reporting: Evaluate Quality™ features reporting options designed for every member of your team — from agents and supervisors to managers and executives. This post provides a summary of the upcoming changes.
The update is a culmination of many refinements that have been in process through 2018. Changes include an updated user interface (UI) including easier to use larger format controls for dynamic reports. Several heavily used reports have received updates and now include additional analytical information and graphical display of analysis.
Quick Summary of Changes
- New User Interface (UI)
- New Intuitive Control Layout
- Updated Targeted Opportunities Report
- Redesigned Quality Analysis Report
- Predictive Analysis Reporting
- New Monthly Analysis Summary Reporting
- Updated Reporting
Evaluate Quality™ was developed with one purpose: To enhance the quality of your call center. Simply by putting this powerful quality evaluation and management system at the heart of your call center, your agents get the insight they need, your customers return to your business again and again. It’s a predictable result we’ve seen time and again.
Of course, there’s no software or hardware to purchase as the technology is provided via Software as a Service (SAAS) that is flexible and affordable.
Sage Advantage provides call center quality assurance services including vendor management. Utilizing AI and machine learning technologies combined with human expertise. Schedule a call to discuss how we can help you get the most from call center services providers.