Evaluate Quality — Drive business outcomes and
leave the technology management to us

Core Evaluation Tools & Advanced Profile Based Reporting — Accelerate Implementation

Evaluate Quality’s core features are built around and support proven business processes that drive quality and ensure process and data integrity. Core evaluation function combines customizable evaluative criteria with trackable score and non-scoring elements used to target opportunities for improvement.

Integrity of process and data is kept in balance through management of evaluation appeals of both human based evaluations and advanced AI assisted. Realtime reporting at every organizational component level, call center, marketing compliance and risk management. Your organization gets expansive Quality Management within the base platform.

Schedule A Personalized One-On-One Demonstration

Evaluate Quality, the Functions, Reporting and Support to Advance Success

Improve human-to-human communications using the right tools, right team and right technology.

Real-Time Analytics & Reporting: Access feedback and analysis immediately to start improving your organization. Includes vast range of reporting options targeted to different audiences, including supervisors, managers and executives.

Customizable Quality Evaluations Criteria: Specific to your unique procedures, business objectives, and customer base dynamics.

Predictive Analytics & Modeling: Using a combined human analysis and AI assisted data analytics, we can predictively model business outcomes based on identified underlying drivers within customer interactions.

Centralized Quality Reporting:  Receive cross-platform evaluations and centralized quality reporting. Includes vast range of reporting options targeted to different audiences, including supervisors, managers and executives. If you don’t see what you need, we likely already have it or we can customize it for you.

Call Recording (Hight Definition Dual Channel): Utilize Evaluate Quality with your existing call recording system or utilize our advanced high definition audio recording used with AI-Driven technologies. Simple non-intrusive device produced by a leading global network infrastructure manufacturer. Learn More

Key Business Processes Built In: Coaching and coaching management, agent and supervisor engagement, efficient calibration across multiple locations and vendors.  Coaching session management and scheduling, appeals management, and feedback loop to AI/Machine learning for continuous learning and improvement and ensure human validation and analysis.

SAAS Cloud Solution: No software or hardware to purchase, advanced technology on tap.

Schedule A Personalized One-On-One Demonstration

Evaluate Quality, the Functions, Reporting and Support to Advance Success

Improve human-to-human communications using the right tools, right team and right technology.

Real-Time Analytics & Reporting: Access feedback and analysis immediately to start improving your organization. Includes vast range of reporting options targeted to different audiences, including supervisors, managers and executives.

Customizable Quality Evaluations Criteria: Specific to your unique procedures, business objectives, and customer base dynamics.

Predictive Analytics & Modeling: Using a combined human analysis and AI assisted data analytics, we can predictively model business outcomes based on identified underlying drivers within customer interactions.

Centralized Quality Reporting:  Receive cross-platform evaluations and centralized quality reporting. Includes vast range of reporting options targeted to different audiences, including supervisors, managers and executives. If you don’t see what you need, we likely already have it or we can customize it for you.

Call Recording (Hight Definition Dual Channel): Utilize Evaluate Quality with your existing call recording system or utilize our advanced high definition audio recording used with AI-Driven technologies. Simple non-intrusive device produced by a leading global network infrastructure manufacture. Learn More

Key Business Processes Built In: Coaching and coaching management, agent and supervisor engagement, efficient calibration across multiple locations and vendors.  Coaching session management and scheduling, appeals management, and feedback loop to AI/Machine learning for continuous learning and improvement and ensure human validation and analysis.

SAAS Cloud Solution: No software or hardware to purchase, advanced technology on tap.

Schedule A Personalized One-On-One Demonstration

Evaluate Quality — Embedded AI-Driven Speech Analytics & Machine Learning

Advanced technology will cover all of your interactions with precision and accuracy. AI and machine learning technology allows us to automatically train and develop predictive models. Allowing for fast analysis across large amounts of data/interactions and producing over 50 different metrics per interaction. Learn more about AI-Driven Speech Analytics

Schedule A Personalized One-On-One Demonstration

Or, Utilize Evaluate Quality Core Functions Independently

Utilize Evaluate Quality core functions independently and add what you need when you needed it. Sage expert teams maintain the management of advanced AI-driven functions, you have the ability to perform analytical research, identifying fundamental components as well as shifting trends in customer interactions.

Schedule a demo today to learn how you can leverage Evaluate Quality for predictable business performance.

Visit the Evaluate Quality Quality Platform Website

Or, Utilize Evaluate Quality Core Functions Independently

Utilize Evaluate Quality core functions independently and add what you need when you needed it. Sage expert teams maintain the management of advanced AI-driven functions, you have the ability to perform analytical research, identifying fundamental components as well as shifting trends in customer interactions.

Schedule a demo today to learn how you can leverage Evaluate Quality for predictable business performance.

Visit the Evaluate Quality Quality Platform Website

Sage takes care of the complexity, management and analysis so your team can efficiently manage operations toward confidently achieving organization objectives. Contact us today.

Sage helps teams become more human and personal with customers through engineered targeted analysis that drives performance.