Improve human-to-human communications using the right tools, right team and right technology.
Real-Time Analytics & Reporting: Access feedback and analysis immediately to start improving your organization. Includes vast range of reporting options targeted to different audiences, including supervisors, managers and executives.
Customizable Quality Evaluations Criteria: Specific to your unique procedures, business objectives, and customer base dynamics.
Predictive Analytics & Modeling: Using a combined human analysis and AI assisted data analytics, we can predictively model business outcomes based on identified underlying drivers within customer interactions.
Centralized Quality Reporting: Receive cross-platform evaluations and centralized quality reporting. Includes vast range of reporting options targeted to different audiences, including supervisors, managers and executives. If you don’t see what you need, we likely already have it or we can customize it for you.
Call Recording (Hight Definition Dual Channel): Utilize Evaluate Quality with your existing call recording system or utilize our advanced high definition audio recording used with AI-Driven technologies. Simple non-intrusive device produced by a leading global network infrastructure manufacturer. Learn More
Key Business Processes Built In: Coaching and coaching management, agent and supervisor engagement, efficient calibration across multiple locations and vendors. Coaching session management and scheduling, appeals management, and feedback loop to AI/Machine learning for continuous learning and improvement and ensure human validation and analysis.
SAAS Cloud Solution: No software or hardware to purchase, advanced technology on tap.