Evaluate Quality — Quality Management Platform for Contact Centers & Back Office

Core Evaluation Tools & Advanced Reporting — Provide Quality Assurance Management

Evaluate Quality’s core features are built around and proven business processes that drive quality and ensure process and data integrity. Core evaluation function combines customizable evaluative criteria with trackable score and non-scoring elements used to target opportunities for improvement. Utilized by Contact Centers and Back Office Operations for Quality Assurance and Compliance Management and Tracking.

Integrity of process and data is kept in balance through management of evaluation appeals of both human based evaluations and AI assisted. Real-time reporting at every organizational component level, call center, back office, compliance and risk management. Your organization gets expansive Quality Management within the cloud base platform.

Evaluate Quality – Functions and Reporting to Support Your Unique Operations

Improve human-to-human communications within your contact center and support back office quality and compliance using the right tools, right team and right technology.

Real-Time Analytics & Reporting: Access feedback and analysis immediately to start improving your organization. Includes vast range of reporting options targeted to different audiences, including supervisors, managers and executives.

Customizable Quality Evaluations Criteria: Specific to your unique contact center or back office procedures, business objectives, and customer base dynamics.

Centralized Quality Reporting: Receive cross-platform evaluations and centralized quality reporting. Includes vast range of reporting options targeted to different audiences, including supervisors, managers and executives. If you don’t see what you need, we likely already have it or we can customize it for you.

Call Recording (Optional – High Definition Dual Channel): Utilize Evaluate Quality with your existing call recording system or utilize our advanced high definition audio recording that can also be used in conjunction with AI-Driven technologies. Learn More

Key Business Processes Built In (Contact Center & Back Office): Evaluation functions, efficient calibration across multiple locations and vendors, agent and supervisor engagement, appeals management and tracking. Back Office quality and compliance, follow up and correction tracking. Feedback loop to AI/Machine learning for continuous learning and improvement and ensure human validation and analysis.

Cloud Based Solution: No software or hardware to purchase, advanced technology on tap.

Evaluate Quality, the Functions, Reporting and Support to Advance Success

Improve human-to-human communications using the right tools, right team and right technology.

Customizable Quality Evaluations Criteria: Specific to your unique procedures, business objectives, and customer base dynamics.

Predictive Analytics & Modeling: Using a combined human analysis and AI assisted data analytics, we can predictively model business outcomes based on identified underlying drivers within customer interactions.

Centralized Quality Reporting: Receive cross-platform evaluations and centralized quality reporting. Includes vast range of reporting options targeted to different audiences, including supervisors, managers and executives. If you don’t see what you need, we likely already have it or we can customize it for you.

Call Recording (Hight Definition Dual Channel): Utilize Evaluate Quality with your existing call recording system or utilize our advanced high definition audio recording used with AI-Driven technologies. Simple non-intrusive device produced by a leading global network infrastructure manufacture. Learn More

Key Business Processes Built In: Coaching and coaching management, agent and supervisor engagement, efficient calibration across multiple locations and vendors. Coaching session management and scheduling, appeals management, and feedback loop to AI/Machine learning for continuous learning and improvement and ensure human validation and analysis.

SAAS Cloud Solution: No software or hardware to purchase, advanced technology on tap.

Evaluate Quality — Optional Embedded AI-Driven Speech Analytics & Machine Learning

Advanced technology will cover all of your contact center interactions including chat and email communications. AI and machine learning technology allows us to train and refined automation specifically to your business and operations. Allowing for near real-time analysis across large amounts of data/interactions and producing over 50 different metrics per interaction. Our expert team manages the technology and allocates relevant metrics and measurements that are specific to your business. Use only what you truly need and avoid information overload. Learn more about AI-Driven Speech Analytics

Or, Utilize Evaluate Quality Core Functions Independently

Utilize Evaluate Quality core functions independently. For your contact center quality assurance or back office processes and add functionality you need when you needed it. Sage expert teams maintain the management of advanced AI-driven functions, you have the ability to perform analytical research, identifying fundamental components as well as shifting trends in customer interactions.

Schedule a demo today to learn how you can leverage Evaluate Quality for call center or back-office today.

Or, Utilize Evaluate Quality Core Functions Independently

Utilize Evaluate Quality core functions independently and add what you need when you needed it. Sage expert teams maintain the management of advanced AI-driven functions, you have the ability to perform analytical research, identifying fundamental components as well as shifting trends in customer interactions.

Schedule a demo today to learn how you can leverage Evaluate Quality for predictable business performance.

Sage takes care of the complexity, management and analysis so your team can efficiently manage operations toward confidently achieving organization objectives. Contact us today.