QA is an essential part of your call center
Managed QA services by Sage Advantage can help take a daunting task off your manager’s plate. QA is an essential part of having a call center that provides quality customer service to your customers when they call in. But, this is a big task, and many managers and supervisors aren’t able to squeeze all it entails into their already busy days.
That’s where we come in. When you use managed QA services by Sage Advantage, you get access to a variety of tools and services, as well as a team of experts, to ensure your call center is running smoothly.
There are many benefits to using managed QA services
There are many benefits for businesses that use managed QA services. First, you managers and supervisors will have more time to focus on their other tasks. By allowing them to focus on other things, they’ll be less stressed, and you’ll see their performance improve.
Second, your agents will grow and improve their skills. Nobody likes to be at a job that doesn’t challenge them and allow them to grow. By using managed QA services, you’ll be able to identify high performers as well as areas in which agents can improve. Sage Advantage will then give you coaching and training ideas so your employees can develop more skills in their role. This will lead to happier agents, which equates to better calls.
Third, your business will benefit. As agents improve, so too will their selling and problem solving skills. Your agents can help you retain valuable customers by wowing them with quality customer service, no matter what the issue was. Plus, their selling skills will improve which means your business will see the benefit of quality QA.
Sage Advantage offers a variety of tools and services to help you meet your goals
If you chose Sage Advantage for managed QA services, you’ll have access to a variety of tools and services to help you meet your call center’s needs. We offer call recording and monitoring, as well as surveys to help ensure your customers receive quality care. Our analytics tools allow you to identify trends quickly so you can take immediate action to correct them.
We also offer a cloud based software call Sage Analytics. By keeping everything in one system, you’ll be able to quickly find the information you need, when you need it. Though our system holds a lot of data, we also designed it so it is easy to navigate.
Managed QA services improve your call center’s performance
Managed QA services offer your business many benefits. Not only will it save your manager’s time, but it can also help improve your business. Learn more about our tools and services by requesting a free demonstration today.