Sage Advantage opens the door to higher quality service by providing reliable, accurate analyses at multiple levels within the call center. Sage Analytics™, our proprietary quality analysis system, allows for instant feedback and analysis to be targeted to multiple audiences within the contact center. Your weakest agents get better. Your best agents get even better. Your customers win. Supervisors and managers can access critical real-time quality analysis. With the right information in hand, they have the ability to quickly review their center, group or agents’ quality performance as well as directly access Sage Advantage Dedicated Quality Team.
EMPOWER YOUR CENTER WITH A DEDICATED QUALITY TEAM
Sage Advantage takes a true partnership approach to creating and managing quality programs for its clients. Through the entire process of quality program design, implementation, and ongoing operations, Sage Advantage works hard to seamlessly integrate with your team, processes, and technology. Implement a Quality Strategy; Not Just Transaction Monitoring Sage Advantage implements key service quality practices, including:
- Establishing valid and reliable service performance measures
- Identifying problems quickly and systematically
- Understanding the impact of operational processes on service quality
- Evaluating and measuring customer satisfaction and other performance outcomes
- Considering human interactions that can guide the customer’s journey
Schedule a one-on-one demo of our call quality monitoring. Discover how we’ve helped many organizations improve their customer satisfaction and retention.