Monitoring Analysis 2017-08-06T23:26:30+00:00
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QUALITY MONITORING

BECAUSE CUSTOMER SERVICE IS PRIORITY ONE… CALL QUALITY MONITORING MUST BECOME PRIORITY ONE.

No matter how many amazing new technologies surface to improve the customer experience, nothing will ever replace the tried and true method. Listening, communicating and responding to their needs. Why? Because we’ve combined disciplines of psychology, engineering and technology to create results-based solutions.

Combine those proven tactics with the industry’s leading call quality monitoring, and you have the most effective methods for enhancing your customer’s experience. And once you satisfy the customer’s needs, the benefits snowball.

  • Greater Retention — Long-Term Customers
  • More B2C and B2B Referrals
  • A Clear Customer Experience Strategy
  • Increased Sales Volume — More Revenue
  • Steady Business Growth Year After Year

With more than a decade’s worth of helping today’s most respected organizations improve their call quality monitoring, Sage Advantage delivers impressive results. You too could expect results like these:

  • Improving your overall call center’s performance
  • Eliminating risk by becoming fully compliant
  • Improving employee effectiveness through coaching and training
  • Even improving customer satisfaction

Higher Quality Comes from Evaluating, Analyzing and Engineering for Success

Sage Advantage opens the door to higher quality service by providing reliable, accurate analyses at multiple levels within the call center. Sage Analytics™, our proprietary quality analysis system, allows for instant feedback and analysis to be targeted to multiple audiences within the contact center. Your weakest agents get better. Your best agents get even better. Your customers win. Supervisors and managers can access critical real-time quality analysis. With the right information in hand, they have the ability to quickly review their center, group or agents’ quality performance as well as directly access Sage Advantage Dedicated Quality Team.

EMPOWER YOUR CENTER WITH A DEDICATED QUALITY TEAM

Sage Advantage takes a true partnership approach to creating and managing quality programs for its clients. Through the entire process of quality program design, implementation, and ongoing operations, Sage Advantage works hard to seamlessly integrate with your team, processes, and technology. Implement a Quality Strategy; Not Just Transaction Monitoring Sage Advantage implements key service quality practices, including:

  • Establishing valid and reliable service performance measures
  • Identifying problems quickly and systematically
  • Understanding the impact of operational processes on service quality
  • Evaluating and measuring customer satisfaction and other performance outcomes
  • Considering human interactions that can guide the customer’s journey

Schedule a one-on-one demo of our call quality monitoring. Discover how we’ve helped many organizations improve their customer satisfaction and retention.