Analyzing customer experience of your call center, extracting meaning and linkages to customer perceptions from human interactions drives performance. We’ve combined disciplines of psychology, engineering and technology to create results-based solutions that is 100% specific to your organization.
Combined with the industry’s leading call quality monitoring and evaluation, and you have the most effective methods for enhancing your customers’ experience. By establishing clarity around what drives your customers’ perceptions, we help you set both tactical and strategic direction through data backed analysis. By engineering your quality program to drive specific results in sales, service and compliance, you drive those linkages in customer experience that produce ongoing results. Through your contact center or back office, Sage Advantage can help you resolve your quality and compliance challenges.