The Business Intelligence to Create a Quality Customer Experience
Analyzing customer experience of your call center, extracting meaning and linkages to customer perceptions from human interactions drives performance. We’ve combined disciplines of psychology, engineering and technology to create results-based solutions that is 100% specific to your organization.
Combined with the industry’s leading call quality monitoring and evaluation, and you have the most effective methods for enhancing your customers’ experience. By establishing clarity around what drives your customers’ perceptions, we help you set both tactical and strategic direction through data backed analysis. By engineering your quality program to drive specific results in sales, service and compliance, you drive those linkages in customer experience that produce ongoing results. Through your contact center or back office, Sage Advantage can help you resolve your quality and compliance challenges.
Equip Your Center with a Dedicated Quality Team
Sage Advantage takes a true partnership approach to creating and managing quality programs for its clients. Through the entire process of quality program design, implementation, and ongoing operations, Sage Advantage works hard to seamlessly integrate with your team, processes, and technology. Sage Advantage implements key service quality practices completely customized for you, including:
- Establishing valid and reliable service performance measures
- Identifying problems quickly and systematically – In Realtime
- Understanding the impact of operational processes on service quality
- Evaluating and measuring customer satisfaction and other performance outcomes
- Considering human interactions that can guide the customer’s journey
Combined Team, Technique and Expertise — The New Approach
With more than two decade’s worth of helping today’s most respected organizations improve their call quality monitoring, Sage Advantage delivers impressive results. By providing a dedicated team, the right technology, combined with many years of expertise our clients are assured of:
- Dedicated Expert Team
- Consistent Predictable Costs
- Use your Technology or ours in combination with your current platforms – Flexibility
- Customized Back-Office Processes to Suit your business needs
- Ability to Cover up to 100% of interaction volume for call center quality monitoring
- Advanced Technology at Highly Efficient Costs
Supervisors and managers have access to critical real-time quality analysis. With the right information in hand, they have the ability to quickly review their center, group or agents’ quality or compliance achievement as well as direct access to Sage Advantage dedicated quality team.
Combined Team, Technique and Expertise — The New Approach
With more than two decade’s worth of helping today’s most respected organizations improve their call quality monitoring, Sage Advantage delivers impressive results. By providing a dedicated team, the right technology, combined with many years of expertise our clients are assured of:
- Advanced Technology at Highly Efficient Costs
- Ability to Cover up to 100% of interaction volume.
- Consistent Predictable Costs
- Dedicated Expert Team
Supervisors and managers have access to critical real-time quality analysis. With the right information in hand, they have the ability to quickly review their center, group or
Turnkey Quality Programs in 6 to 12 weeks
Sage Advantage provides trails of quality programs and related technology. Trials range in cost based on duration and include Sage Advantage professional services and cloud infrastructure.
Targeted Approach
Through the use of AI we can enhance detection of specific scenarios to target evaluations. This also allows us to evaluate up to 100% of volume and provide a highly targeted sample for deeper analysis of interactions.
Schedule a one-on-one demo of our call quality monitoring. Discover how we’ve helped many organizations improve their customer satisfaction and retention.
