Quality monitoring in your call center
Quality monitoring, such as that offered by Phoenix, Arizona based company Sage Advantage, can help make a big impact in your call center. Since a call center primarily handles customer inquiries and responds to their problems and concerns, they can play a big part in helping you keep customers, or they can help you lose customers.
There are many benefits to quality monitoring in your call center
QA is an integral part of any business, and call centers are definitely no exception. Quality monitoring in your call center offers you many benefits. First, it can help your call center representatives improve their skills through performance reviews, coaching, and training opportunities. Second, it can enhance your managers’ leading skills by including them in group reviews and working with them to make suggestions for improvement by setting measurable goals. And lastly, and perhaps most importantly, it can ensure your customers are receiving top quality customer service. By helping employees sharpen their skills, you can feel confident they will be able to handle your customer’s request correctly. Customers tend to feel loyal to the companies that treat them well, meaning customer service is critical to your business.
Sage Advantage can make quality monitoring easy
Monitoring quality in your call center can be time consuming and stressful. Some managers may find it difficult to devote the proper amount of time to it that it deserves. Let us help. As an extension of your quality team, we work with you to find the tools and services that will help you achieve your goals.
Our SAAS system allows you to house all your information in one place. Designed to be easy to use and to navigate, our cloud based software can store a significant amount of information and data. You can also reduce the number of systems you use in your call center by using our call recording services instead of having a separate system for that. This can also help with quality monitoring of phone calls and with analytics.
Customer surveys are also a beneficial tool when it comes to quality monitoring. By reaching out to the customer through a variety of mediums, you can gain insight into how the customer felt the transaction went and if they were satisfied with the service they received from your call center. It can also help gauge how your representatives are performing and help you identify problems or areas to improve in.
Quality monitoring based in Phoenix, Arizona
Phoenix, Arizona based company Sage Advantage can help with quality monitoring in your call center. By offering services on a single platform, you can save time and money. Not to mention, you can gain valuable insight from your customers on how your call center is performing with our survey products. To learn more about quality monitoring with Sage Advantage or its subsidiary, Evaluate Quality, be sure to contact us today.