Quality monitoring services
Quality monitoring, as Phoenix, Arizona based company Sage Advantage knows, is an essential part of providing quality customer service. Factories have quality monitoring to ensure they are producing quality products, editors ensure publications print articles free of errors, and QA personnel ensure your call center is providing quality service to your customers. But, even though this is an essential part of many jobs, it can be costly and time consuming to monitor your call center employees. That’s where we come in.
Sage Advantage, based in the Phoenix, Arizona area, offers many tools and services to help with quality monitoring in your call center. To help you meet your call center goals we work with you to create a customized plan that offers everything you need to make your call center successful.
Call recording and coaching can help your call center improve
Sage Advantage’s call recording service can help you get off to a good start. Our product can save you money as you won’t need to purchase an additional product. It can also help with quality monitoring as you’ll be able to listen to call and identify coaching opportunities. We also offer real time reporting and analytics to help you identify trends in your call center.
But what good is all this information without using it to improve your call center. Our coaching services help you improve your center’s performance. Coaching and training for your employees offer many benefits. It can help enhance employee’s performance which can lead to an increase in sales and customer retention.
Even your managers and supervisors can benefit from Sage Advantage’s coaching and training services. Offering regular reviews, we can help your managers develop their coaching skills. We also provide group reviews to help identify strong performers as well as people who may be struggling and help managers learn how they can identify that as well.
Sage Advantage offers a variety of other services as well
Quality monitoring includes a variety of different facets, and the above are just a few of the tools Sage Advantage offers. Customer service surveys, a cloud based analytics platform, predictive analytics and more, can all help you improve your call center’s performance while providing your customers with a quality customer service experience.
Quality monitoring from Phoenix, Arizona based Sage Advantage
Phoenix, Arizona based company Sage Advantage offers a variety of services to improve your call center’s performance. From quality monitoring, coaching and training opportunities, analytics, customer service surveys, and more, we work with you to create a plan to help you reach your goals. Contact us to learn more about how we can help, the services and tools we offer, or to request a free demo. Also check out cloud based Evaluate Quality, founded by Sage Advantage.