SAGE CONTACT CENTER
THIRD-PARTY QUALITY CERTIFICATION
THAT PUTS YOUR CUSTOMERS FIRST
Is your outsourced call center HELPING or HURTING your business?
You may be saving time and money with your outsourced call center… but at what cost? While there are many quality call center service providers — including us — we’ve also seen many horror stories. Where poor customer service kills customer retention. Where a business’ reputation and brand are tarnished.
You want to be 100% confident that the team representing you is doing so with the highest level of quality, professionalism and training possible. We can help assess, evaluate and provide third-party certification of service quality to outsourced call center service providers.
Discover the Advantages of a Sage Contact Center Certification
Sage Advantage certification allows outsourced centers:
- To ensure their customers of third-party verified service quality, giving them direct access certification reporting.
- Offer third-party verified service quality as an add-on to existing call center services.
- Processes for continuous improvement on operational and escalation procedures.
- Quality standards that incorporate industry best practices or your customers’ specific requirements.
- Online reporting and analytics to review quality data and reports in real-time to track and maintain certification compliance.
Want to get your quality call center Sage Advantage Certified?
Simply fill out our contact form here — We will reach out to you soon.