Services- Quality Monitoring: Sage Advantage prides itself on delivering quality monitoring services that impact the bottom line of your business. By reviewing real-time online reports, detailed evaluations and consistent input and guidance, you begin to notice improvements throughout your business. Greater retention and long-term customers. More quality referrals. And an enhanced customer experience.
Sage Analytics: We spent 10+ years of research and client input to develop our simple-to-use yet robust proprietary quality analysis system called Sage Analytics. This web-based quality management platform provides many advantages, including detailed and timely evaluations so you know precisely how to improve service quality. The best part: No software or hardware to install! Want to use the same system as the experts for your own quality evaluation purposes, use our customer independent version of Sage Analytics “Evaluate Quality”. Learn more.
Customer Satisfaction Surveys: Gain a 360-degree view of your call center’s service quality and the health of your products, services and overall business. We offer multiple formats of customer satisfaction surveys that open your eyes to how your customers truly view your business.
Professional Services: Transform your call center into a strategic asset that improves your customer experience, enhances your retention rates and strengthens your overall brand. Sage Advantage professional services help businesses at every stage, from startups to veteran organizations that wish to improve their quality service.
Call Recording: Sage Advantage offers a flexible and affordable approach to hosted call recording to help your team provide the best customer service possible. Gain better quality control, improved sales training and full compliance with our call recording. Plus, combine our call recording with call monitoring to implement a complete call quality program.
Sage Quality Certification: Is your call center expert-verified to meet today’s best practices? Sage Advantage provides third-party certification of service quality to outsourced call center providers. Benefit from direct access certification reporting, processes for continuous improvement and online reporting and analytics to track and maintain certification compliance.
Coaching & Training: Sage experts evaluate your agents and supervisors, provide a complete actionable analysis and provide thorough recommendations for change. The results: Your service quality is enhanced and so are your customers’ experiences.
Attend one of our demonstrations and see for yourself all the reasons why clients value our quality management services.