Quality Strategy and Back Office Processing Solutions
Sage works with clients existing technology or in combination with our quality management platform to deliver quality assurance and back-office solutions. Sage Advantage brings flexibility in both technology and process execution to meet client quality, compliance and back-office needs.
Broaden Your Quality and Compliance Reach
Providing a consistent customer experience across channels is critical for maintaining a positive brand identity. By analyzing every interaction between your call center team and customers, you can better assess your overall experience and achieve greater results. Companies that leverage Sage as part of their business processes, realize a significant and measurable impact throughout their organization — individual employees, your team and company performance.
Combining The Best Tools, Skills and Team
Our fused approach leverages our legendary service, technological ease of use and dedicated data and quality analysis teams. Working together, these advantages enhance your operational performance and efficiencies while also reducing risk within complex business processes.
Combining Our Best Tools, Skills and Team
Our fused approach leverages our legendary service, technological ease of use and dedicated data and quality analysis teams. Working together, these advantages enhance your operational performance and efficiencies while also reducing risk within complex business processes.
Evaluate Quality (Platform)
AI Capable & Expert Teams
Evaluate Quality (Platform) AI Capable & Expert Teams
Leveraging today’s advanced AI and Machine Learning enables you to collect, organize, and analyze data in real time. AI provides speed, accuracy and the bandwidth to handle 100% of call and communication volume while removing human bias. By combining AI advantages with our expert data and quality analysts, you receive highly targeted analysis on a continuous basis. Using either your AI based platform or ours, Sage’s quality and back-office teams can provide the augmentation you need to scale and support your operations.
“Sage is like an extension of our organization…”
“Sage is like an extension of our organization…”
Sage can Help – Scale to Your Organization’s Needs
By applying the right team, methodical approach and technology options that best fit your organization, you only pay for what you need. Whether you are a large multi-national company or a smaller regional business, Sage provides the right-sized solution to fit your business objectives. If you need fully-managed large complex operations or simply utilize our technology-only solution, Sage delivers greater business results that meet your budget.
Scale to Your Organization’s Needs
By applying the right technology options that best fit your organization, you only pay for what you need. Whether you are a large multi-national company or a smaller regional business, Sage provides the right-sized solution to fit your business objectives. If you need fully-managed large complex operations or simply utilize our technology-only solution, Sage delivers greater business results that meet your budget.
With no software to buy and no IT project to manage, Sage’s cloud-based solutions make the decision clear.
Position Your Operation to Drive Business Outcomes
New opportunities and new revenue streams open up when you have the right strategic partner supporting your Call Center’s quality and your Back Office operations. Call centers, compliance, and risk management disciplines leverage Sage Advantage to provide the linkages that drive business performance and outcome. Let us help you to build positive brand perceptions that cultivate customer loyalty and long-term growth. And the Interaction Quality and Back Office supporting processes to maintain those long term customer relationships.
HOW SAGE ADVANTAGE HAS HELPED CLIENTS
ACHIEVE REAL MEASURABLE RESULTS
“A true partner in our success.”
“Sage has been instrumental in helping us identity customer perceptions and align quality measures to drive customer experience. A true partner in our success.”
— International Financial Service Company
“A real pleasure to work with the Sage team.”
“Truly a team approach, they brought the technology and expertise, it was like adding a new team that brought perspective and high technology beyond what we could have done internally. A real pleasure to work with the Sage team.”
— National Insurance Company
“Their new approach of combining team, technology
and data driven analysis is the new standard…”“Their new approach of combining team, technology and data driven analysis is the new standard. We don’t have to invest in and constantly manage the technology, we simply benefit from what their team delivers and drive results.”
— Electric & Gas Utility