Automated Integrated Voice Response (IVR) Customer Satisfaction Surveys:
Here’s how our most popular automated IVR Customer Satisfaction Surveys work:
After interacting with customers, they have an option to be transferred to an automatic survey utilizing IVR.
- First, immediately after the customer finishes the call with your center, customers are transferred to the IVR-based survey.
- Next, customers participate in the survey, capturing valuable insight. We have the capability to capture verbatim comments to truly capture the voice of the customer.
- Finally, results are immediately available online
Another popular survey platform is our Automated (Web-Based) Customer Satisfaction Survey. In this survey option, the customer receives an email invitation that links to a survey form. Not only can you access their responses instantly, you get easily-customized reporting through Sage Analytics.
Here’s how our Live Customer Satisfaction Surveys work:
• First, immediately after the customer finishes the call with your center, agents transfer the customer to a Sage Advantage LIVE agent.
• Next, customers to participate in the survey LIVE, allowing for verbatim comments to be captured.
• Finally, results are available immediately online.
Because our surveys are conducted LIVE — when the experience is still top-of-mind — you get more candid feedback, comments as well as a more in-depth understanding of the customer’s perceptions and opinions.