Third party call center QA provider based in the Scottsdale and Phoenix, Arizona area offers the tools and services you need to create a call center grounded in excellence.
Third party call center QA leads to higher quality call centers
Third party call center QA is what Sage Advantage, a Scottsdale and Phoenix, Arizona based company specializes in. As the adage goes, you catch more flies with honey. And those that have worked in customer service or retail industries can attest to, it costs more to attract new customers than it does to keep older, valued clients. So, having a well-trained call center to handle customer inquiries and concerns in a kind, and competent manner is of the utmost importance for businesses.
To that end, quality assurance is an important part of creating a call center that offers exemplary customer service as it offers feedback to help improve representative’s performances. But, many managers or company owners may find it time consuming and costly to QA calls, train employees, coach as needed, and handle all the other aspects that QA entails in their call center. This is where a third party call center QA, such as Sage Advantage can help.
Sage Advantage provides the services and tools you need to succeed
Third party call center QA offered by Sage Advantage provides each client with a fully customized program that best meets their needs. One of the most significant components for many clients is the analytics that Sage Advantage offers.
Sage Analytics is our proprietary analytics system that was developed with client’s needs in mind. It offers the information you need in an easy to navigate format. Best of all, no hardware or software needs to be downloaded, instead, it is provided as an SAAS.
Sage Analytics also offers other services that third party call center quality assurance entails. By establishing measurable and reliable performance standards, it is easy to identify problems and provide quick feedback to representatives, which leads to improved service provided to customers.
Call recording and satisfaction surveys are also available. Call recordings provide any benefits to your employees, including QA reasons. Surveys, another favorite feature, help clients gain insight into their customer base. Offering two survey programs, Sage works to get customers the surveys when the call is fresh in their mind, and they are more apt to give genuine feedback.
Sage Advantage offers third party call center based in Scottsdale AZ
Scottsdale and Phoenix, Arizona based third party call center QA service Sage Advantage, can help ease the burden of call center quality analysis. Offering a variety of services and tools, they work to partner with you to create a quality, customized program that meets your needs and exceeds your expectations. To learn more about Sage Advantage, or to schedule a demonstration, be sure to contact us. We’d be happy to see how we can help you and your business. Also check out their online software at Evaluate Quality.com.