Third party call center QA and how it’s a game changer for your business

Third party call center QA gives you the tools you need to have a successful business

Third party call center QA (quality assurance) has become the best way for businesses to handle the intricacies of their customer service department.  If you’re a business-owner or somebody who understands the structure of a business, you understand how vital it is to have a successful and efficient customer service department.  After all, your customers are the reason why your business exists in the first place.  Without them, you wouldn’t be able to make the money in order to sustain your company.  Some businesses that fail to have a good customer service department quickly find out how important it is, when sales drop down dramatically and nobody comes back for following purchases.

That’s why many businesses in Scottsdale and Phoenix, Arizona have decided to connect with Sage Advantage.  Sage Advantage’s third party call center QA department has quickly become one of the leaders in the industry.  That’s because Sage takes their revolutionary form of analytics and software and applies it to your business model.  By doing so, the team members at Sage Advantage can evaluate every facet of your customer service department and figure out the areas that need to be addressed.  Using a scoring criteria and a software that allows phone call monitoring, you and a Sage Advantage member can take a look at specific employees and see the areas that need to be fixed.  Afterwards, you can bring the employee in and talk to them about areas that they need to improve upon.  By bringing them in for a personal meeting and providing them with insightful feedback, your employees will be thankful and carry out their job to the best of their ability.

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Surveys provide next level feedback on your customer service

 Sage Advantage’s third party call center QA doesn’t stop there.  Sage Advantage provides you and your company with various types of surveys that your customers will fill out.  These surveys comes in a variety of ways.  The first method is a phone survey which takes place after the call with your employee.  This survey can be done either by an automated response or by a Sage Advantage representative.  Some people prefer to speak with a person rather than an automated message, but the decision on which to choose is entirely up to you.  The other method is available online. After the phone call, the customer will get an email with the survey attached.  This allows them to complete it at their own leisure.  All of the results of the survey are immediately uploaded into your database for you to review.

If you’re ready to take your business to new heights with third party call center QA, then look no further than Sage Advantage.  So many businesses in Scottsdale and Phoenix, Arizona have tried their services and have never looked back.  See what Sage can do for you today! Also check out Evaluate Quality, founded by Sage.

By | 2017-12-05T13:51:14+00:00 December 6th, 2017|Third party call monitoring|Comments Off on Third party call center QA and how it’s a game changer for your business