Quality customer service is an essential part of every business
Third party call center QA, offered by Phoenix, Arizona based company Sage Advantage, is an essential part of ensuring your call center provides high quality customer service. Everyone has at least one story of a time they had a great customer service experience, as well as a story of a time they did not have a good experience. The bad experiences tend to stick with people more which is why it is so important to have a strong call center.
But, it can be a daunting task to manage a call center. Managers often find their time maxed out or have to search multiple platforms to find all the information they need. Luckily, we can help. Discover some of the services we offer and why a third party call center QA may be beneficial for you.
Q. How does this work?
A. Some people may be hesitant to use a third party call center QA since we aren’t in the office with you and many people aren’t sure how we work. At Sage Advantage we work with you to determine goals and develop a custom program that will help you achieve, and even exceed them. We’d be happy to discuss how we work and why you could benefit from a third party call center QA service.
Q. What types of services does Sage Advantage offer?
A. Sage Advantage offers more than just third party call center QA. While we do provide call monitoring services and quality assurance services, we also offer call recording, surveys, analytics, as well as coaching, and more.
Q. I have to use multiple systems to pull reports, can you help?
A. Yes. Our SAAS system, Sage Analytics was designed to house a large amount of information, so you can find everything you need in one place. Plus, we created it to be easy to navigate so you don’t waste valuable time looking for the information you need.
Q. Why do I need a customer survey?
A. Our customer survey helps you connect with your customers. By getting honest feedback from your customers, you can gain new insights and determine new potential needs your customers may have. We work to get the survey to your customers at the right time and ask the right questions to ensure candid responses.
Third party call center QA in Scottsdale, Arizona
Scottsdale, Arizona based company Sage Advantage offers third party call center QA, as well as many other services. We partner with you to help ensure your call center is delivering the highest level of customer service possible. Be sure to contact us today to schedule a demonstration, and to learn more about the many services we offer.