Third party call monitoring based in the Phoenix, Arizona area

Third party call monitoring can help improve your call center’s performance
Call Center Monitor 300x200 - Third party call monitoring based in the Phoenix, Arizona areaThird party call monitoring, offered by Phoenix, Arizona based company Sage Advantage, can help you improve your call center’s performance. Call centers are the heart of your customer service and can play a significant role in determining how your business performs. But, monitoring the quality of calls in your call center is a big job, and can be one managers and supervisors struggle to keep up with.

That’s where Sage Advantage comes in. We are so much more than just a third party call monitoring company. We work to become an extension of your QA team. But, before you invest, see how using a third party call monitoring system can benefit you.

1. Provide higher customer service to your customers
By utilizing third party call monitoring in your call center, you can improve your representative’s performances, and in turn, improve the service your customers receive. At Sage Advantage, we work with you to help train and coach your representatives to ensure they feel confident in their work. This can lead to a better customer service experience from your call center.

2. Improved customer retention
Improved customer retention is another benefit to using third party call monitoring in your service center. When customers receive excellent service, they are more apt to either stick with that company or give them another chance if they had a problem. Not to mention, they may refer you to more friends and acquaintances if they are happy with the service they received.

3. Get more time back in your day
By using Sage Advantage to take over call center quality monitoring duties, you can also get more time back in your day. By using our services, you can focus on other responsibilities and projects and feel confident your customers are receiving the highest quality customer service possible.

We offer a variety of tools and services to help you achieve your goals
At Sage Advantage, we offer a variety of tools and services to improve your call center’s performance. Providing everything from customer surveys, to call recording services, to analytics, we’ve got what you need to create a thriving call center.

Third party call monitoring based in Phoenix, Arizona
Phoenix, Arizona area based Sage Advantage can help ensure your call center is operating at its best. As a third party call monitoring service, we can ensure your call center is providing quality service, improve customer retention, and save you time. To learn more about our services, or to schedule a live demonstration of our platform, be sure to contact us today. We look forward to showing the Sage Advantage, as well as its other business, Evaluate Quality, and helping you achieve your goals.

By | 2018-04-08T03:03:23+00:00 April 6th, 2018|Third party call monitoring|0 Comments