Call centers are often the heartbeat of an organization
Third party call monitoring is what Scottsdale, Arizona based company Sage Analytics specializes in. We know the vital role call centers play in your business and the importance of the type of customer service your customers experience. Most managers and business owners know how crucial a good customer experience is to the people they serve, and we want to ensure your call center provides the highest quality customer service possible.
Yet, Many managers or business owners may find it difficult to find time to monitor their call center, provide coaching, and analyze call trends. That’s where we come in. Sage Advantage can help save you time and money by partnering with you to define your goals and build a customized program that will help get you there.
Sage Advantage offers a variety of services
Though we offer third party call monitoring, that is just the tip of the iceberg of the many services we provide. Of course, call monitoring is our top priority, and we offer call recording and quality analysis to help meet this goal. We also offer coaching that improves not only your representative’s performance on the phones, but also enhances your managers’ managing skills.
Analytics are also important when talking about third party call monitoring. But, many people find it challenging to navigate multiple systems to get the reports they need and find the various information they need to spot trends. To help, we developed Sage Analytics, our proprietary SAAS system. We designed it with you in mind and made it easy to navigate but capable of storing a large amount of information.
We also offer customer survey services. It is important for you to get insight into your customers, and we can help. We work to present customers the survey at the right time and in the right way, ensuring you’ll get honest feedback from your customers.
We help you save time and money
By using third party call monitoring, such as the services offered by Sage Advantage, can help save you time and money. By putting all the information you need in one place, our platform, your managers will be able to quickly access the information they need while helping you optimize your call center. We also work to help ensure your call center is giving customers the highest level of customer service possible.
Third party call monitoring based in Scottsdale, Arizona
Scottsdale, Arizona based company Sage Advantage offers a wide variety of third party call monitoring services. We work with you to help your call center provide quality customer service, while also saving you time and money. To see how we can help, be sure to contact us to schedule a demonstration. Check out our online offerings at Evaluate Quality.