Third party call monitoring- part of your quality assurance

Third party call monitoring is what Sage Advantage, a company based in the Scottsdale and Phoenix, Arizona areas, specializes in. Call monitoring and quality assurance can take up a significant portion of a call center manager’s already busy day. And not giving quality assurance the amount of attention it deserves can sometimes hurt your bottom line. Consider bringing in the experts and letting Sage Advantage help take a job of your manager’s busy day and give your call center the attention it needs.

Third party call monitoring offers many benefits
Many managers may wonder what the benefits of third party call monitoring are as they want to make sure it is worth the price. The first benefit is the time and stress savings it offers the leaders in your call center. Third party call monitoring can help you gain time back in your day by taking over some of your biggest, most time consuming tasks.

Another benefit is that you’ll have a customized plan to help you meet your call center goals. When you work with Sage Advantage, we take an interest in learning what goals you have for your agents and your call center. Then, we’ll help you lay out a plan with clear objectives that help you achieve it. With coaching from our experts along the way, you won’t have to go down that path alone.

Our coaching can help ensure your agents are performing to the best of their ability. The better agents are at the job, the more it benefits you as they can start to learn new ways to sell products. Even if you outsource your call center help, we can help certify them with our Sage Quality Certification service.

Lastly, you ensure your customers are receiving a quality customer service experience. Happy customers can often lead to loyal customers, which can help increase your sales when agents are performing at their highest level. Plus, a good customer service experience can help you keep a disgruntled customer whereas lousy service can often lead you to lose customers.

Third party call monitoring based in Scottsdale and Phoenix, Arizona
Scottsdale and Phoenix, Arizona based company Sage Advantage is so much more than just a third party call monitoring company. We are an extension of your quality assurance team. We work with you, as a team, to help identify your goals and objectives, then work with you to create a plan to help you meet them. Also check out online services of Evaluate Quality, founded by Sage Advantage.

Each client will receive a custom program when you work with us as no two businesses’ needs are exactly alike. To learn more about the many services we offer to help your call center perform at its best or to schedule a free demonstration of our services and products, please don’t hesitate to reach out. We look forward to working with you.