A first-rate contact center with expertly trained staff is the FIRST ingredient to a well-run business. Unfortunately, too many organizations stop there…
- They don’t receive feedback and data about the customers and agents
- They receive the data far too late to make a difference
- Or they don’t know how to analyze the data once they get it
While Sage Advantage is a quality management service for contact centers, we have also developed a proprietary analysis system. It’s called Sage Analytics.